Privacy Policy

1. Introduction

SAM Travel Life is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book our travel services, including flights, hotels, tours, and airport transfers.

2. Information We Collect

When you make an inquiry, book a service, or contact us, we may collect:

Full name and contact details (email address, phone number/WhatsApp)
Travel dates and destinations of interest
Number of travelers
Flight and hotel preferences
Any additional information you share with us regarding your trip (special requests, itinerary details)
Payment information, processed securely through our payment partners

3. How We Use Your Information

We use the information collected to:

Respond to your inquiries and provide travel quotes
Arrange and confirm your flights, hotels, tours, and airport transfer bookings
Communicate with you before, during, and after your trip
Improve our services and website experience

4. Legal Basis for Processing

We process your personal data based on your consent, provided when you submit a booking request or contact form, and on the necessity to perform the travel services you have requested.

5. Sharing Your Information

Your information may be shared with:

Airlines, hotels, and tour operators necessary to fulfill your booking
Transport and transfer partners for airport pickup/drop-off services (Medina, Palmeraie, Agafay Desert, Essaouira, Taghazout Bay, Agadir City)
Payment processors, for secure transaction handling

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to manage your booking and provide customer support, or as required by applicable law.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain processing of your data

To exercise these rights, please contact us using the details below.

8. Data Security

SAM Travel Life implements reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

9. Cookies

Our website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings at any time.

10. Changes to This Policy

SAM Travel Life reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page.

11. Contact Us

For any questions regarding this Privacy Policy, please reach out to us via the Contact Us page on our website.